Eligible Items for Return:
- Items damaged during shipping or found defective upon delivery are eligible for a full refund or replacement. Please contact us within 14 days of receiving your order and include photos of the damage.
- If the product you received is significantly different from what you ordered, you may return the product, and we will issue a refund.
Non-Returnable Items:
- Custom or personalized orders are non-returnable as they are specially made for you.
- Please note that items must be unused, in their original packaging, and in a resalable condition to be eligible for return.
How to Request a Return or Refund:
- If you wish to return an item, please notify us within 14 days of receiving the product.
- Once the return is approved, you have an additional 14 days to send the item back to us.
Important Notes:
- Shipping Costs: Unless the item is damaged or defective upon arrival, the return shipping cost will be borne by the buyer.
- Lost or Undelivered Parcels: We offer free re-shipment for lost or undelivered packages.